1. Introduction

Welcome to AgeWell Living. These Terms and Conditions outline the rules and regulations for the use of our services and facilities. By accessing or using our services, you agree to be bound by these terms.

2. Services

AgeWell Living provides senior care services including but not limited to:

• Assisted living facilities
• Memory care programs
• Rehabilitation services
• Personal care assistance
• Health and wellness programs

3. Admission

Admission to our facilities is subject to:

• Availability of appropriate accommodations
• Medical evaluation and assessment
• Completion of required documentation
• Payment of applicable fees and deposits
• Agreement to follow facility policies and procedures

4. Fees and Payments

Residents and their families are responsible for:

• Timely payment of all fees and charges
• Additional costs for specialized services
• Fee adjustments based on level of care required
• Understanding refund policies and procedures

5. Resident Rights

All residents have the right to:

• Dignity and respect
• Privacy and confidentiality
• Participate in their care planning
• Voice concerns and grievances
• Receive visitors and maintain relationships
• Access their medical records

6. Health and Safety

We are committed to maintaining a safe and healthy environment. All residents, families, and visitors must comply with our health and safety policies, including emergency procedures, infection control measures, and facility regulations.

7. Privacy

We respect the privacy of our residents and handle all personal and medical information in accordance with applicable privacy laws and regulations. Please refer to our Privacy Policy for more details.

8. Termination of Services

Services may be terminated under the following circumstances:

• Voluntary discharge by resident or family
• Non-payment of fees
• Resident's needs exceed our capabilities
• Violation of facility policies
• Medical necessity requiring different level of care

9. Liability

While we take every precaution to ensure resident safety, AgeWell Living is not liable for loss or damage to personal property, or for injuries resulting from resident actions or pre-existing medical conditions, except in cases of proven negligence.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Residents and families will be notified of any significant changes. Continued use of our services after changes constitutes acceptance of the modified terms.

11. Contact

If you have questions about these Terms and Conditions, please contact us: