1. Introduction

At AgeWell Living, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or visit our facilities.

2. Information We Collect

We collect several types of information:

Personal Information

• Name, address, phone number, and email
• Date of birth and Social Security Number
• Emergency contact information
• Insurance information

Medical Information

• Medical history and current conditions
• Medication lists and allergies
• Healthcare provider information
• Treatment plans and care notes

Financial Information

• Payment and billing information
• Insurance coverage details
• Banking information for payments

3. How We Use Your Information

We use your information to:

• Provide appropriate care and services
• Coordinate medical treatment and healthcare
• Process payments and billing
• Communicate with you and your family
• Comply with legal and regulatory requirements
• Improve our services and facilities
• Ensure safety and security

4. Information Sharing

We may share your information with:

• Healthcare providers involved in your care
• Family members and authorized representatives
• Insurance companies for billing purposes
• Legal and regulatory authorities when required
• Service providers who assist in our operations

We do not sell your personal information to third parties.

5. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain appropriate safeguards to protect your medical information. You have rights under HIPAA to access, amend, and receive an accounting of disclosures of your health information.

6. Data Security

We implement various security measures to protect your information:

• Encrypted electronic records
• Secure physical storage
• Limited access to authorized personnel
• Regular security training for staff
• Secure communication channels

7. Your Rights

You have the right to:

• Access your personal and medical information
• Request corrections to your information
• Request restrictions on certain uses of information
• Receive a copy of this Privacy Policy
• File a complaint about our privacy practices
• Revoke consent (where applicable)

8. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Medical records are retained according to state and federal requirements, typically for a minimum of 7 years after discharge.

9. Children's Privacy

Our services are designed for seniors and we do not knowingly collect information from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and in our facilities. Your continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about our privacy practices, or wish to exercise your privacy rights, please contact us:

You also have the right to file a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.